FAQ
ORDERING
How do I know which size fits me best?
Our designs fit true to size, so you can generally stick to what you normally wear in most styles. As a further guide, we also provide detailed fitting and size guides on each of our product page. However, if you are still a little unsure, you can chat to us at customerlove@allthewildroses.com or give us a buzz on +61 422 527 190, our team will get back to you to assist!
Which method of payment do you accept?
We accept PayPal, Visa, Mastercard, American Express & AfterPay.
What is a pre-order?
We offer pre-order on certain styles due to limited availability or best selling styles so that you don’t miss out! Pre-order items take 2 – 4 weeks to arrive, so once ordered we keep you updated on the progress and estimated delivery time of your order via email. You can contact customerlove@allthewildroses.com if you need further info.
The item I want is Out Of Stock. When will it become available again?
If you missed out on styles that you love, let know is know at customerlove@allthewildroses.com to be added to our wish list and they will contact you if and when the style you wanted is available again.
What does Final Sale mean?
Items that are marked ‘Final Sale’ are not eligible for return. These items cannot be returned for refund or web credit regardless of how much time has passed since purchase. All ’Final Sale’ items are marked as such on the product page.
If you are unsure about sizing or fabric for any ’Final Sale’ item, please contact customerlove@allthewildroses.com so our team can help answer any questions before you place your ’Final Sale’ order.
What if something I ordered arrived damaged/incorrect item?
Not to worry! Contact us right away at customerlove@allthewildroses.com or +61 422 527 190. We will cover the cost of returning your item to us so it can be repaired, replaced, or refunded.
RETURNS
We want to make things that you love! So if for any reason you are not in love with what you have purchased, we will gladly refund the purchase.
How do I return something from my order?
Our returns process is super easy – follow our Returns instructions.
How long does it take to process a return?
Once we receive your package, please allow up to 3-5 business days for your return to be processed and completed. Your refund will be credited in the same payment method used to make the original purchase. You will be notified via email when your return package is received and your refund or online credit has been processed.
Can I do an exchange?
We do not offer exchange, as it is just easier to return and then place a new order! So, there is no need for complicated exchange processes!
SHIPPING
How much does Shipping Cost?
Australia & New Zealand Wide: Free Carbon Neutral Shipping on all orders over A$150 or A$10 for orders under $150.
International Orders:
Free Carbon Neutral Shipping on all orders over A$150 or A$30 for orders under $150.
Can you ship to P O Boxes?
Yes we can ship to PO Boxes but only for Australian orders only.
How long does shipping take?
Australia: Shipping: We ship your order within 2-3 business days of receiving your online order (if we are out of stock we will notify you of any delays).
The estimated time for Australian delivery is between 1-3 business days (please allow 4-6 business days for Western Australia).
International Shipping: We ship your order within 2-3 business days of receiving your online order (if we are out of stock we will notify you of any delays).
The estimated time for International delivery is between 7-10 business days.
All orders can be tracked online, you will receive tracking details on dispatch of your order by email.
If you require urgent delivery, please email us at customerlove@allthewildroses.com and we will try to make it happen.
Shipping Address & Signature required on delivery
For security signatures are required for the delivery of orders both for Australian and international customers. Therefore you need to provide a shipping address that can be received and signed by someone during business hours to avoid any delays in receiving your order. Please see our Shipping page for more details.
INTERNATIONAL CUSTOMERS
Do you accept orders from international customers?
Of course! We accept credit card payments via Paypal from around the world and offer flat rate AUD$30 worldwide shipping.
Does 'Free Shipping' include customs, duties and/or taxes requirement by my country?
We cover the cost of shipping your order, but we do not cover the cost of customs, duties, or taxes that may apply in your country. These fees are out of our control and vary by country. They are the responsibility of the customer and due upon receipt of your package.
How long does international shipping take?
We use carbon neutral shipping to deliver item/s internationally with estimated time of delivery between 7‑10 business days (metropolitan areas of major cities, shipping may take longer to some countries). See our Shipping page for more details.
For security signatures are required for the delivery of orders both for Australian and International customers. Therefore you need to provide a shipping address that can be received and signed by someone during business hours to avoid any delays in receiving your order. See our Shipping page for more details.
If you require urgent international delivery, please email us at customerlove@allthewildroses.com and we will try to make it happen.
