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Free Worldwide Delivery orders > $100 AUD
Free Worldwide Delivery orders > $100 AUD
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SHIPPING


AUSTRALIAN SHIPPING


WITHIN AUSTRALIA

We offer free shipping on all orders over AUD$100 or AUD$10 for orders under AUD$100.

We ship orders from our base in Sydney.  Once your order is shipped, we estimate you will receive your order within 2- 4 business days (please allow 4-6 business days for regional areas & Western Australia).

We use Carbon Neutral Shippers & B-Corp, Sendle.com for all our Australian deliveries which are trackable.

Please note that we cannot ship to post office boxes as such we require a street or business address.

If you require urgent delivery, please email us at [email protected] and we will try to make it happen.

SHIPPING ADDRESS & SIGNATURE REQUIRED

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur an additional $15 shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

For Australian orders, a signature is required on delivery. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox giving you instructions on how to organise a re-delivery. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, that is a business address.

INTERNATIONAL SHIPPING


INTERNATIONAL SHIPPING 

We offer free shipping on all orders over AUD$100 or AUD$20 for orders under AUD$100.

We ship orders from our base in Sydney & can ship to virtually any address in the world.

We use DHL Go Green service, with estimated delivery times of between 5-10 business days & package is trackable from the time of shipment.

TAXES + CUSTOMS

You should be aware that all countries have different laws regarding the importation of certain products. Unfortunately, we have no control over these charges and are unable to provide estimates of import cost as they differ widely from country to country.

Please note that understanding such import restrictions and the payment of any associated costs are considered the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order or visiting duty calculation websites such as www.dutycalculator.com.

Most countries have a value threshold on imports before they start charging duty. For example, the Australian Government charges duty, GST and various administration fees on all imports valued over AUD$1,000. Below are some value thresholds for other destinations. Please note that these values are provided in US dollars and were valid as of May 2015. These values are always subject to change and should be checked before placing an order.

USA: $800
UK & Europe: $30
New Zealand: $280
Singapore: $240

SHIPPING ADDRESS & SIGNATURE REQUIRED

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur an additional international shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

For International orders, a signature is required on delivery. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox giving you instructions on how to organise a re-delivery or where you can pick up the package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, that is a business address.

If you require urgent international delivery, please email us at [email protected] and we will try to make it happen.

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Easy Returns

1. Just email us at [email protected] and let us know you want to return your purchase.

2. Then send us your return package within 10 working days (Australia) and within 30 working days (International).

3. As long as the items are unworn and in original condition, we provide a full refund in the same way as you made payment. Once done, we email you the refund receipt.

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