TERMS + CONDITIONS
The following terms and conditions may be amended or modified at anytime without any prior notice to an individual. If you would like any further information or clarification of these terms and conditions please contact us at firstname.lastname@example.org.
ATWR attempts to display all of our products as accurately as possible. All fits, styles, prints and colours are represented as best as we can. AWTR cannot guarantee that the print & colours represented or shown on the website exactly matches the actual product as this may vary by the device you may be using to access our website.
Most items are handmade, therefore they may come with minor flaws or variations in natural materials like feathers or leather (or natural ageing where vintage materials are used). Please take this into consideration prior to purchasing. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If we are out of stock on an item you have ordered, we will notify you via email. Any changes will be reflected in your order total as well as your shipping confirmation.
For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website: http://www.privacy.gov.au
We offer e-newsletters to share content information about our site with interested users. Users may cancel their free email subscriptions by following the simple ‘unsubscribe’ link at the bottom of each newsletter or email.
ATWR is confident that your information is secure when purchasing items through our online store. Any personal information given to ATWR will be protected. We take all reasonable care to make our site as secure as we can.
ATWR has provided information on the website as accurately as possible. We will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
Copyright and Intellectual Property of this website are owned by ATWR. All trademarks, service marks and photography are the property of ATWR. No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is given to ATWR with a link to our blog or website.
We will happily accept unworn, unwashed and unaltered merchandise in salable condition with original tags attached for a full refund. Candles, jewelry, lingerie and swimwear are final sale. Any item purchased on sale that is marked “Final Sale” cannot be returned for a refund or credit. Items temporarily marked down in price on promotion can be returned for a full refund under our normal return policy.
If you live in Australia, your return must be received within 7 business days from the date you received your shipment.
If you live outside of the Australia, your return must be received within 30 business days from the date you received your shipment.
Return shipping cost is the responsibility of the sender except in the case where the wrong order has been fulfilled or the garment was faulty, and in this instance we will cover the shipping costs of returning the item/s and also resending the correct order back to you.
We can only provide refund if the package arrives to us safely and is undamaged, therefore we recommend that you:
1. Use a trackable method of return shipping; and
2. Ensure the product is packed securely to prevent any damage to the product.
We are not responsible for lost return items and will be unable to process refunds for lost/damaged items.
Once we receive your package, please allow up to 3-5 business days for your return to be processed and completed. Your refund will be credited in the same payment method used to make the original purchase. You will be notified via email when your return package is received and your refund or online credit has been processed.
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 2 months of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.