SHIPPING

AUSTRALIAN & NEW ZEALAND SHIPPING

We offer free carbon neutral shipping on all orders over AUD$150 or AUD$10 for orders under AUD$150.

We ship orders from our base in Sydney. Once your order is shipped, we estimate you will receive your order within 2- 4 business days (please allow 4-6 business days for regional areas & Western Australia).

We use Carbon Neutral Shippers & B Corp, Sendle.com for all our Australian deliveries which are trackable.

If you require urgent delivery, please email us at customerlove@allthewildroses.com and we'll try to make it happen.

SHIPPING ADDRESS & SIGNATURE REQUIRED

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur an additional AUD$10 shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. 

For Australian orders, a signature is required on delivery. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox giving you instructions on how to organise a re-delivery. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, that is a business address.

INTERNATIONAL SHIPPING

We offer free carbon neutral shipping on all orders over AUD$150 or AUD$30 for orders under AUD$150.

We ship orders from our base in Sydney & can ship to virtually any address in the world.

We use Carbon Neutral Shippers & B-Corp, Sendle.com, with estimated delivery times of between 7-10 business days & package is trackable from the time of shipment.

TAXES + CUSTOMS

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. All The Wild Roses will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from All The Wild Roses, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.

SHIPPING ADDRESS & SIGNATURE REQUIRED

Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur an additional international shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

For International orders, a signature is required on delivery. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox giving you instructions on how to organise a re-delivery or where you can pick up the package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, that is a business address.If you require urgent international delivery, please email us at customerlove@allthewildroses.com and we will try to make it happen.