WE ARE NOT FANS OF COMPLICATED RETURNS PROCESSES!
We want to make things that you love! So if for any reason you are not in love with what you have purchased, we will gladly refund the purchase.
We will happily accept unworn, unwashed and unaltered merchandise in salable condition with original tags attached for a full refund. Candles, jewellery, lingerie and swimwear are final sale. Any item purchased on sale that is marked “Final Sale” cannot be returned for a refund or credit. Items temporarily marked down in price on promotion can be returned for a full refund under our normal return policy.
If you live in Australia, your return must be received within 14 business days from the date you received your shipment.
If you live outside of the Australia, your return must be received within 30 business days from the date you received your shipment.
Return shipping cost is the responsibility of the sender except in the case where the wrong order has been fulfilled or the garment was faulty, and in this instance we will cover the shipping costs of returning the item/s and also resending the correct order back to you.
We can only provide refund if the package arrives to us safely and is undamaged, therefore we recommend that you:
1. Use a trackable method of return shipping; and
2. Ensure the product is packed securely to prevent any damage to the product.
We are not responsible for lost return items and will be unable to process refunds for lost/damaged items.
HOW TO PROCESS A RETURN
Simply notify us (including reason) of your request for Return by emailing us at firstname.lastname@example.org within 7 business days (Australia & Outside Australia) from the date of original delivery to you.
Within 48hrs, our Customer Love Team will email you confirming your return.
Then pack and return the product in its original unused re-saleable condition, original packaging and purchase receipt to us (See full address below).
We recommend that returns be accompanied by a tracking/freight delivery number, an airway bill number or equivalent so we can track your item.
RETURNS + REFUNDS
Once we receive your package, please allow up to 3-5 business days for your return to be processed and completed. Your refund will be credited in the same payment method used to make the original purchase. You will be notified via email when your return package is received and your refund or online credit has been processed.
We stand by the quality of our products and provide a 12-month quality guarantee on the stitching and construction of our products. Please note that All The Wild Roses is not responsible for defects caused by misuse or negligence. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your product becomes faulty at any point, please email email@example.com with information, and we’ll happily organise a replacement.
We do not offer exchange, as it is just easier to return and then place a new order. So, there is no need for complicated exchange processes!
All The Wild Roses
PO BOX 227
MONA VALE NSW 1660
This online boutique is owned and operated by:
All The Wild Roses Pty Ltd
(Referred to as All The Wild Roses throughout this website)
Registered in Australia
ABN 49 125 769 128